This Privacy Policy describes how Evira Pets (“Evira Pets”, “we”, “us”, or “our”) collects, uses, stores, shares, and protects personal information of users (“you”, “your”) who access or use our website and services.
By accessing or using our website, you agree to the collection and use of information in accordance with this Privacy Policy.
1. Company Information
Evira Pets
15 & 15A, First Floor, Right Wing,
3rd Cross Street, Nehru Nagar,
Kottivakkam (OMR), Chennai – 600041,
Tamil Nadu, India
Email: levander@evirapets.com
Phone: +91 7338786967
2. Information We Collect
We may collect the following categories of information:
a. Personal Information
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Name
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Email address
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Phone number
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Billing and payment information
b. Pet Information
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Pet name, breed, age, gender
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Health history and related details
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Images or media uploaded by you
c. Technical Information
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IP address
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Browser type and version
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Device identifiers
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Usage data and website interaction information
d. Location Information
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Approximate location data derived from IP address
3. Method of Collection
We collect information through:
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Onboarding and registration forms
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Information voluntarily provided by users
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Automated technologies such as cookies and analytics tools
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Direct communication through email or WhatsApp
4. Purpose of Collection
We collect and use your information for the following purposes:
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To provide and manage our services
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To personalize pet care recommendations and experiences
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To process payments and transactions
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To communicate with users regarding services, updates, or support
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To improve website functionality and user experience
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To ensure security, prevent fraud, and comply with legal obligations
5. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance user experience, analyze website traffic, and improve our services. You may control cookie usage through your browser settings. Disabling cookies may affect certain functionalities of the website.
6. Disclosure of Information
We do not sell or rent your personal information.
We may share information only with:
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Third-party service providers who assist us in operating our website and delivering services
Such service providers are contractually obligated to maintain confidentiality and use the data solely for providing services to Evira Pets.
We may also disclose information if required by law, regulation, or legal process.
7. Data Retention
We retain personal information for a period of up to 10 years, or for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce agreements.
8. Data Security
We implement appropriate technical and organizational security measures, including encrypted storage, to safeguard your personal information against unauthorized access, alteration, disclosure, or destruction.
While we strive to protect your data, no system is completely secure, and we cannot guarantee absolute security.
9. User Rights
You have the right to:
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Access your personal information
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Request correction or updates
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Request deletion of personal data, subject to legal requirements
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Withdraw consent for marketing communications
Requests may be made by contacting us at levander@evirapets.com.
10. Age Restriction
Our services are intended for users who are 16 years of age or older. We do not knowingly collect personal information from individuals below this age.
11. International Data Transfers
Evira Pets does not transfer personal data outside India.
12. Updates to the Privacy Policy
We reserve the right to modify this Privacy Policy at any time. Any changes will be communicated via email or WhatsApp. Continued use of the website following such changes constitutes acceptance of the updated policy.
13. Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy, you may contact us at:
Email: levander@evirapets.com
Phone: +91 7338786967